Terms & Conditions
Medical Disclaimer
1. CREATED FOR LUMI AESTHETIC DEVICES.
2. No advice
Our website contains general medical information. This information is not advice and should not be treated as such.
3. No warranties
The medical information on our website is provided without any representations or warranties, express or implied. We do not warrant or represent that the medical information on this website will be constantly available, or available at all, or that it is true, accurate, complete, current, or non-misleading.
4. Medical assistance
You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on our website.
5. Interactive features
Our website includes interactive features that allow users to communicate with us. You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading. Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.
6. Limits upon exclusions of liability
Nothing in this disclaimer will limit or exclude any liability for death or personal injury resulting from negligence, limit or exclude any liability for fraud or fraudulent misrepresentation, limit any liabilities in any way that is not permitted under applicable law, or exclude any liabilities that may not be excluded under applicable law.
Terms and Conditions
Definitions
“The Company” – LUMI AESTHETIC DEVICES Ltd, 27 Woolley street m88we, Manchester M88WE
“The Purchaser” – The Customer or Third-Party Finance Lease Company responsible for settlement of the invoice.
“The Customer” – The end user of the products/services purchased.
*Our Terms*
*General*
These “Terms & Conditions” set out are the terms under which Goods are sold by us “the Company” (LUMI AESTHETIC DEVICES Ltd) to our Business Customers. Please read and review these Terms & Conditions carefully before placing an order. On placement of the order you “the Purchaser” is deemed to have read, understood and agreed to our Terms & Conditions and will be legally bound by them. Acceptance of any goods supplied and / or delivered by the Company also indicates an acceptance of these Conditions.
*Quotations*
Subject to the Company’s right to withdraw at any time, the Company’s quotation will remain valid for a period of 30 days from the date thereof unless an alternative period of validity is specifically stated therein. At the end of the said period any extension to the validity is strictly at the Company’s discretion and subject to the Company’s written confirmation. The Company’s scope of work shall be as specified in the Company’s quotation together with any variations agreed pursuant to the contract. All contracts will be deemed to be subject to the Company’s Standard Terms and Conditions of Sale as set out herein and any terms and conditions specified by the Purchaser shall be ineffective, these Terms are not variable unless the Company has expressly agreed in writing to such variation. Once an order has been placed by a Purchaser following the issuance of a Quotation no orders to the Company may be cancelled. Execution of an order is subject to actual availability of goods and will not be binding on the Company.
*Refunds & Pricing*
LUMI AESTHETIC DEVICES do not provide refunds and there is no statutory “cooling off” period. This does not affect the Purchasers statutory rights as a Business to Business Customer. Please note that if the purchaser does not have a registered business at the time of sale, then this will be classed as a Business to Consumer agreement and therefore a 14 day cooling off period will apply. Price and terms of payment are as specified in the Company’s quotation. All additional cost and expense due to a variation in the goods to be supplied or work to be done or to changes in specifications or information provided by the purchaser on which the quotation is based will be paid by the Purchaser. The price specified in the Company’s quotation is based on the cost of all items including material, labour, utilities and transport on the date of the quotation. Any additional charges arising from the export, import, sale or delivery of the goods shall be the responsibility of the Purchaser.
*Payment*
Payment must be made in full as indicated in the terms shown on the invoice unless agreed otherwise in writing or if the Purchaser is using a third-party finance provider. The Company is entitled to refuse to accept any order of any proposed Purchaser without providing any reason.
*Specifications*
All descriptions, and details of weights and dimensions submitted with the Company’s quotation are approximate only. The Company reserve the right to make such reasonable changes as we consider are necessary to the quotation details either before any order is placed or during the course of the contract provided that the Company shall not thereby render the goods unsuitable for the purpose for which they are intended. The Company make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from the Company correspond to the actual goods. Images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions. Images and / or descriptions of packaging are for illustrative purposes only.
*Packing*
All packing cases, crates and polystyrene inserts accompanying the goods shall be retained by the purchaser as they will be required for re-packing when a machine is returned to our LUMI AESTHETIC DEVICES Service Centre for service or repairs. We will only accept machines delivered back to us in the original packaging.
*Tests & Performance*
All of the Company’s products are carefully inspected and where practicable submitted to standard tests in the Company’s Workshop, in accordance with the details stated in the Company’s quotation, before despatch. If any additional tests are required by the Purchaser these, unless otherwise agreed, must be made in the Company’s Workshop and will be the subject of an additional charge. In the event of the Purchaser failing to attend any tests, having been given at least 2 days prior notice thereof, the tests will proceed in the Purchaser’s absence and shall be deemed to have been made in his presence.
*Delivery, Suspension & Delay*
The period within which the goods are to be delivered and / or services performed will commence from the date of the Company’s acceptance of the order. If delivery is interrupted by any cause outside the Company’s reasonable control, then the delivery dates will be varied to such an extent as may be reasonable. If for any reason the Purchaser is unable to accept delivery of the goods when the goods are ready for despatch we may, at the Company’s discretion, arrange storage of the goods at the purchaser’s own risk whereupon the goods shall be deemed to have been delivered for all purposes, and the purchaser shall be liable to us for the reasonable costs of such storage, including insurance, handling charges and any other charges incurred. This provision is without prejudice to any other rights which we may have in respect of the Purchaser’s failure to take delivery of the goods or to pay for them in accordance with the contract.
Where we are responsible for the transport of the goods then, unless stated otherwise in the Company’s quotation, we have based the price upon carriage by road to the specified destination by the most direct route on the assumption that the approval, if any, required for such carriage will be forthcoming from the appropriate authorities. Should such approval be refused rendering necessary changes in the goods, their mode of carriage or the route to be taken then the Purchaser shall bear the additional cost arising therefrom. Save where expressly provided otherwise in these Terms and Conditions of Sale, risk in the goods shall pass to the Purchaser upon delivery.
Any requests by the Purchaser to suspend or delay delivery (“Suspension”) must be made in writing. Any agreement to comply with this request shall be at the Company’s absolute discretion and subject to the following conditions:
1. Any additional cost we reasonably and necessarily incur in complying with a Purchaser’s request for Suspension will be the purchaser’s responsibility and payable in full before delivery;
2. Following a request to resume delivery we will be entitled to an extension of time and we will notify the purchaser of the revised delivery date;
3. We will not be required to complete delivery if any additional costs incurred are outstanding.
Delivery shall be deemed complete once We have delivered the Goods to the address you have provided. Ownership of the Goods passes to you once the Company have received payment in full of all sums due (including any applicable delivery charges). Responsibility for (the risk in) the Goods will pass to you when ownership of the Goods passes to you.
Termination
To the extent permitted under the applicable law and without prejudice to any other rights and remedies under the terms and conditions, we shall be entitled to terminate the contract forthwith by written notice to the Purchaser if:
(a) the Purchaser makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
(b) an encumbrancer takes possession, or a receiver is appointed of any of the property or assets of the Purchaser; or
(c) the Purchaser ceases or threatens to cease its business; or
(d) we reasonably consider that any of the events mentioned in (a), (b) or (c) above is about to occur in relation to the Purchaser and we notify the Purchaser accordingly; or
(f) the Purchaser shall commit a breach of any of the term and conditions and shall fail to remedy such breach within fourteen days of dispatch by us of a letter requiring him to remedy such breach;
In the event of termination, the Purchaser shall pay to us the valuation of any expenditure reasonably incurred by us in the expectation of the performance of, or in consequence of the termination of, the contract and LUMI AESTHETIC DEVICES’ loss of anticipated profit.
Guarantee
We will repair or replace (at LUMI AESTHETIC DEVICES’ discretion), the machine and its components which fails within the warranty or extended warranty period (as set out in the Warranty/Extended Warranty Policy document sent to the Purchaser), if proven defective by reason of manufacturing fault, faulty materials or workmanship, providing the goods are returned to LUMI AESTHETIC DEVICES suitably packed and carriage paid. We will repair or replace (at LUMI AESTHETIC DEVICES’ discretion), the machine applicators which fails within 12 calendar months from the date the goods were delivered to the Purchaser, if proven defective by reason of manufacturing fault, faulty materials or workmanship, providing the goods are returned to LUMI AESTHETIC DEVICES suitably packed and carriage paid. The Warranty period begins from the date the goods were delivered to the Purchaser. We will not be liable in respect of repairs made or attempted to be made without LUMI AESTHETIC DEVICES’ express sanction in writing. Replacement parts supplied will be delivered free of charge provided that the defective parts (which thereafter become LUMI AESTHETIC DEVICES’ property) are promptly returned to LUMI AESTHETIC DEVICES’ workshop at the purchaser’s cost. We will re-perform any part of the services which within 3 months from the date of completion of the services proves to be inadequate or defective. Please note that failure to maintain and service the machine as specified in the LUMI AESTHETIC DEVICES Warranty Policy will invalidate this guarantee.
International Orders
Please note that we are able to supply to customers outside of the United Kingdom. However, responsibility for all costs of carriage, import duties and compliance with local laws and regulatory requirements for sales and delivery outside the United Kingdom is the sole responsibility of the Purchaser.
Training
LUMI AESTHETIC DEVICES’ training courses will take place at LUMI AESTHETIC DEVICES’ training centre or occasionally at the Purchaser’s location. Depending on the location that you reside, additional charges may apply for transport and accommodation. Each course will give the trainees an in-depth knowledge of the theory behind each technology used, the operation of the machine and practical training. LUMI AESTHETIC DEVICES has various providers for training.
Training
Additional trainees may be enrolled onto the course upon request by the Purchaser. The Purchaser must provide written notice to LUMI AESTHETIC DEVICES at least 48 hours in advance to enroll additional trainees. LUMI AESTHETIC DEVICES reserves the right to withhold certification from any trainees deemed incompetent, requiring them to re-attend training until satisfactory outcomes are achieved.
International Training
Virtual international training sessions are conducted via Zoom, Skype, or Microsoft Teams. If on-site training is requested at the Purchaser’s location, additional fees will be applicable.
Complaints & Feedback
LUMI AESTHETIC DEVICES values feedback from its customers. If the Purchaser has any complaints or feedback regarding their experience, they are encouraged to reach out through the following channels:
– Email: info@lumiaestheticdevices.com
– Contact Us form on the LUMI AESTHETIC DEVICES website: [Link to Contact Us form]
– Telephone: [Insert Telephone Number]
Limitation of Liability
LUMI AESTHETIC DEVICES shall not be liable for incidental, special, economic, indirect, or consequential loss and/or damage arising from the performance of the contract, including loss of use, production, contract, business opportunity, profits, or revenue. The total cumulative liability of LUMI AESTHETIC DEVICES under the contract shall be limited to the contract price or £250,000, whichever is lesser, unless recoverable under the company’s insurance.
Patents
LUMI AESTHETIC DEVICES takes reasonable care to ensure that the use of goods does not infringe any third-party patents or intellectual property rights. The Purchaser agrees to indemnify LUMI AESTHETIC DEVICES in case of infringement resulting from the Purchaser’s instructions, designs, or specifications.
Warranties & Representations
Any warranties and guarantees provided by LUMI AESTHETIC DEVICES are expressly stated in the contract and warranty policy. No additional warranties, guarantees, or representations are implied into the contract. The Purchaser acknowledges that they do not rely on any other statements or representations not expressly stated herein.
Law
These Terms & Conditions, and the relationship between the Purchaser and LUMI AESTHETIC DEVICES, shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Compliance Department
At Lumi Aesthetic Devices We are committed to maintaining the highest standards of quality, safety, and ethical conduct. Our Compliance Department is here to address any inquiries or concerns you may have regarding our policies, practices, and regulatory obligations.
For all compliance-related matters, including questions about procedures, regulations, or reporting, please reach out to our team at:
Email:
compliance@lumiaestheticdevices.com
We aim to respond to all queries within 48 hours.
Thank you for helping us ensure that we meet our commitment to excellence.