Our Commitment

Introducing our Service Commitment

SAFE SERVICE

Service Protection Plans Engineered to Optimize Your Operational Efficiency.

Require urgent support?
Call +44 7919 522315

WHY CHOOSE A SERVICE PROTECTION PLAN FROM LUMI AESTHETIC DEVICES?

With a quality service plan from LUMI AESTHETIC DEVICES, you can focus on your patients, not the maintenance of your device.

PRIORITY RESPONSE

We deliver on our commitment to maximise your uptime for reliable service with a priority response time.

CERTIFIED ENGINEER AND PARTS

Our service engineers use only 100% LUMI AESTHETIC DEVICES certified parts and tools, and they are continually trained on the latest technology and product improvements to ensure device performance.

COST CONTROL

Manage your expenses with a protection plan that helps you control upfront costs rather than incur emergency repair fees later.

COMPREHENSIVE SUPPORT

Maximize peace of mind with scheduled maintenance activities, technical training, and remote technical support with our service specialists. COMPLIANCE Only LUMI AESTHETIC DEVICES certified service engineers can implement our “Signature Preventative Maintenance” protocol to verify device regulatory compliance and optimal performance. Protecting yourself from potentially expensive repair costs doesn’t have to be complicated.

LUMI AESTHETIC DEVICES’ SAFE SERVICE

Protection Plans provide certified service coverage after the limited warranty expires.

SAFESERVICE PROTECTION PLANS

Choose the only Service Protection Plans* backed by LUMI AESTHETIC DEVICES.

ESSENTIAL COVERAGE

LUMI AESTHETIC DEVICES offers essential coverage for those seeking basic but necessary service support. Max. 12-month coverage.

Service coverage tailored to meet your usage needs, ensuring your device is protected and minimising downtime. For high utilizers, the exclusive service coverage benefits of Platinum Protection provide comprehensive support and peace of mind.

Service is not one-size-fits-all. LUMI AESTHETIC DEVICES Certified Field Service Engineers are unmatched in their knowledge of your device. With continuous training, they ensure your device complies with regulations and operates at peak performance.

No matter the number of treatments your device has undergone, you’ll benefit from the expertise of a LUMI AESTHETIC DEVICES Certified Field Service Engineer and the precision engineering of Genuine LUMI AESTHETIC DEVICES parts and tools. This ensures your device operates efficiently, just like the day you purchased it.

With an active LUMI AESTHETIC DEVICES Service Plus protection plan, the official “Serviced by LUMI AESTHETIC DEVICES” icon will be displayed on your device.